The HEIDENHAIN Service department offers more than repairs, replacement parts and phone support. We can create a digital twin of your machine and install it onto your programming station. We can integrate remote tool data management into your machine with its HEIDENHAIN control. Our experts even provide over 20 exciting training courses and workshops in field servicing, giving you the knowledge to fix machine malfunctions on your own.
A total of 50 engineers and technicians serve our customers on the technical helplines of the HEIDENHAIN Service department. HEIDENHAIN also provides a global network of sales and service agencies in all major markets. Through our product-support offerings, we act as service providers for the design, implementation, and optimization of what are often customized solutions for machine users and machine manufacturers. We are happy to provide efficient support in the following areas.
For machine users:
The Digital Twin is a realistic model of your machine installed on your programming station. Utilize the real-world kinematics, parameters, and functions of your machine during front-office design and programming work.
Let the HEIDENHAIN Service department optimally configure and set up your new StateMonitor software, either remotely or on-site. Leverage the resulting time savings and process transparency to enhance your productivity.
HEIDENHAIN Clone is a fast and easy way to create backups of your valuable data on the HDR, CFR, or SSDR of your TNC control. Backups should be performed on a regular basis, and they are essential prior to machine servicing.
The PNC 610 is the heart of the HEIDENHAIN Automation Solution, a single-provider system package with hardware and software for universal tool automation. Automate your machine tool’s workpiece feeder, and easily connect additional external magazines to the TNC control. Find out more in ouronline tip Automate with the PNC 610.
IO-Link is the go-to standard for uniform communication between all automation components, from the control to the lowest sensor-actor level. The HEIDENHAIN Service department can provide you with the required drivers.