Tips and tricks from the HEIDENHAIN Service department

Do you have questions related to our Service department?
Look here for information that will quickly enhance your daily work.

Contact person – Service

Helpline for NC programming

+49 8669 31-3103

service.nc-pgm@heidenhain.de
Contact person – Service

Helpline for NC support

+49 8669 31-3101

service.nc-support@heidenhain.de
Contact person – Service

Helpline for PLC programming

+49 8669 31-3102

service.plc@heidenhain.de
Contact person – Service

Helpline for APP programming

+49 8669 31-3106

service.app@heidenhain.de
We’re here for you!

Despite the current restrictions on travel, visits, and interpersonal contact, your daily business doesn’t stop, nor does the HEIDENHAIN Service department. This includes all aspects of servicing and maintenance work. We’re currently focusing more on our online offerings but can also visit your site as permitted by the current regulations.

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Update for the HEIDENHAIN Clone

We introduced the HEIDENHAIN Clone in our 19/2017 Service News as the ideal solution for creating a quick and easy backup of your valuable data. A new update of the HEIDENHAIN Clone now greatly simplifies operation.

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Realistic simulation for reliable processes

With the Digital Twin from HEIDENHAIN, virtual machining on the programming station is just like the real machine on the shop floor. This reduces setup and testing time while increasing process reliability and productivity.

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Control your changing systems with HEIDENHAIN

HEIDENHAIN offers automation solutions for all machine manufacturers. These solutions enable changing systems such as pallet, tool, workpiece, and electrode changers to be connected to machines and the TNC control from a one-stop shop.

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Seamless replacement: a suitable successor model is always available

Proven products naturally have their advantages: they are fully matured, their properties are well known, and there is a certain routine when mounting. However, just as naturally, the progress of technology brings new products to the market at some point. HEIDENHAIN places special emphasis on the transition from the proven product to the innovative successor model being a smoothly flowing action and not an abrupt break.

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ESD protection for returned units: how to avoid damages

A unit is defective and you return it to the HEIDENHAIN Service department. But please ensure that units returned to us for repairs are given the ESD protection that they need while on the way. In this issue of the Service News we'd like to give you a few tips about the correct handling and packaging of electronic components and units.

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Successful networking: how to set up your own network

The uniformly digital networked production of workpieces, from the design office all the way to the shipping department, helps companies to optimally take advantage of their potential. Sound complicated? HEIDENHAIN makes it real easy! The "Connected Machining and networked evaluation electronics: configuration and servicing" course teaches you how to install the necessary technology yourself, how to customize it, and how to care for it.

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Connecting an IO-Link Master

HEIDENHAIN controls provide numerous ways to link and control automation solutions. With the PROFINET-IO fieldbus interface, controls can use acyclic communication to address IO-Link sensors and actuators through an IO-Link master.

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Angle Head Setup: We Can Help

Time and again, machining tasks come up that can’t be accomplished using a conventional machine configuration. This includes the machining of internal features, for example. In such cases, an angle head can help, but using one requires making a number of modifications to the machine, the control, and the NC program. The service technicians of the HEIDENHAIN Customer Service Department can provide assistance.

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Cleaning and Repairing of Linear Encoders

The faultless functioning of a linear encoder is decisive for the accuracy of the machine or plant. But the function is affected by countless influences of the daily environment of the shop floor: dust, grease, oil, water and dirt are everywhere and anytime and accumulate on the linear scale or scale tape and scanning head. It is advantageous if there is a strong partner to assist you with a fast repair!

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HEIDENHAIN Touch Probes – Fast Replacement in the Event of Collisions

On machine tools, especially on milling machines and machining centers, HEIDENHAIN touch probes help.

When the workpieces are probed, it is possible that collisions occur and the touch probe is damaged. In this case HEIDENHAIN is ready to provide several solutions.

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Motor repairs at HEIDENHAIN

The HEIDENHAIN Service department in Traunreut, Germany, has founded a new inspection and repair station for motors. It is dedicated to the repair of all asynchronous and synchronous motors of the QAN and QSY series in Traunreut. Thanks to the new inspection and repair station, we have reduced repair times to three to four weeks. We offer a rush repair service with a turnaround of just a few days.

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